Refund policy
Damaged, Defective, Incorrect, or Incomplete Products
If a product arrives damaged, defective, incorrect, or incomplete, contact Elurevio LLC within 30 days of delivery.
To help us review the issue, you may be required to provide:
- Your order number
- A clear description of the problem
- Photographs or video showing the product, packaging, damage, defect, incorrect item, or missing contents
Each claim is reviewed individually. When appropriate, Elurevio LLC may open a claim or investigation with the carrier or fulfillment partner.
After reviewing the available information, Elurevio LLC may approve a replacement, partial refund, or full refund, depending on the confirmed circumstances.
Lost or Undelivered Orders
If an order has not arrived, contact Elurevio LLC with your order number.
We will first review the tracking information and may open an investigation with the carrier or fulfillment partner. Depending on the confirmed outcome, an eligible order may be replaced or refunded.
Orders marked as delivered may require additional proof from the customer or local carrier before a resolution can be approved.
Change-of-Mind Returns
We do not accept returns or provide refunds when:
- The customer changes their mind
- The customer selects or orders the wrong product or option
- The customer provides an incorrect or incomplete delivery address
- The customer refuses delivery
- The customer fails to collect or receive the shipment within the carrier’s required timeframe
These restrictions do not limit any rights or remedies that cannot be excluded under applicable law.
Return Authorization
Do not return any product without first contacting Elurevio LLC and receiving approval.
Products sent without prior authorization may not be accepted. If a return is approved or required, we will provide the correct instructions and, when necessary, the appropriate return address.
No address shown elsewhere on the website should be treated as a return address unless Elurevio LLC has specifically provided it for an approved return.
Order Cancellations
A cancellation may be requested before an order enters processing, fulfillment, or shipment. Contact us as soon as possible. We cannot guarantee cancellation after processing has begun.
If Elurevio LLC is unable to ship an order within the stated timeframe, we will provide the customer with the option to consent to the delay or cancel the affected order for a full refund, as required by applicable law.
Approved Refunds
If a refund is approved, it will be issued to the original payment method.
After the refund is issued, the customer’s bank, card provider, or payment service may require additional time to process and display the credit. Processing times are controlled by the financial institution and may vary.
Contact Us
Elurevio LLC
Email: support@elurevio.com
Phone: (307) 342-4177