Refund Policy
At Elurevio, customer satisfaction is our priority.
Returns:
You may request a return within 30 days of receiving your order.
Eligibility:
• Items must be unused, unworn, and in their original packaging.
• Proof of purchase is required.
• Certain personal care or hygiene products may not be eligible for return once opened.
Refunds:
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5–10 business days.
Exchanges:
We replace items only if they are defective or damaged.
Return Shipping:
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Damaged or Incorrect Orders:
If you receive a damaged or incorrect item, please contact us within 7 days of delivery with photos of the product and packaging.
Contact Us:
If you have any questions about our Refund Policy, please contact us through our Contact page.